Information about complaints
A complaint concerning a product or a service purchased from us may be submitted to:
The Danish Camping Board, Att.: Klagenævnet, Mosedalvej 15, DK-2500 Valby. For further information about complaints concerning campsites in Denmark go to: www.campingraadet.dk/klager/
The Danish Competition and Consumer Authority, Center for Complaint Resolutions, Carl Jacobsens Vej 35 Valby. You can file a complaint to the Center for Complaint Resolutions via www.forbrug.dk
The European Commission Online Dispute Resolution portal can also be used when filing a complaint. This is particularly relevant for consumers residing in an EU country. Complaints can be filed here: http://ec.europa.eu/odr. When filing a complaint through the EU ODR portal you will need to enter our e-mail address: firstname.lastname@example.org.